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Question

Is our production server getting IP blocked?

  • 31 August 2018
  • 5 replies
  • 483 views
M
Hi there. I'm working on a webdevelopment company focusing on Python/Django development and we've lost the ability to use your API when moving our (first) soundcloud-integrating project from our staging to our production server.

It was strange at first but while debugging we did a wget and it triggered a 500 Internal Error (pic attached). wgetting from our staging server works fine

As far as I know we're being responsible on our use of the soundcloud API (it's our first integration) and we're using django-embed-video (https://github.com/jazzband/django-embed-video) to turn a link into an embed code. Looking through the backend didn't raise any red flags.

Our IP is in the 149.202.xxx.xx/16 range. Can you confirm if it's being blocked and if so, can you unblock it? We can send you our full IP.

Thank you

1 Attachment

5 replies

M
Update: We're not actually using any API. django-embed-video is requesting the url through https://soundcloud.com/oembed?format=json&url=https://soundcloud.com/mentalgroove/1-midori-takada-mr-henri-rousseaus-dream
Mathis
Userlevel 7
Badge +3
Hi @maikkano sorry for the late reply. I have reached out to our engineers for further investigation and have now received confirmation that the IP range of said provider is indeed blocked due to a lot of spam coming from that end 😕
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H
Hello @Mathis,
This range belongs to OVH France and we also have a cluster with this provider. All requests to APIs are blocked. Would it be possible to allow two IPs from this range.
I can send you this IPs in private.

Thank you very much for your help,
Jean Diaconu
J
I've the same problem form the same provider https://community.soundcloud.com/share-embed-230064/500-error-on-curl-7429427. Can you help us @Mathis ?
Thanks
B
Hello,

Same error here on my server... You can't ban a WHOLE hosting company because some ppl are doing shitty stuff... This is really uncool...

Our servers are hosted on OVH (one of the European leader), there should be a way for us to prove we're not going to spam soundcloud in any ways but we have legit usage...

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