Question

Is there any way I can get my email un-banned?

  • 3 November 2016
  • 1 reply
  • 90 views

My original but current email was used for a channel which was taken down two years ago now. The email I use for my account now is not in use anymore, I need my old email back but can't add it to my emails. Is there any way I can get it back? 😞

1 reply

Userlevel 7
Badge +3
Hi BSB,

If you old email address was tied to an account that was suspended, the email address is actually blocked for good - nothing I can do from my end to change that I'm afraid.

However, it sounds much more like an account access issue you're having with your current account and you're looking for the best way to get this sorted.

Thus, I'd recommend to start here on our Help Center. If necessary, you can reach out to our Account Access team via the help center, too (via the "Ask us directly" button that you'll find on some of the articles).

All the best
Mathis

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