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It says my account is frozen, and I can't sign in request from my id

  • 20 May 2016
  • 1 reply
  • 96 views

Hi there, Thanks for your email. To help out as quickly as possible, our system has scanned the words in your email and sent this automated response. We believe you are writing in because your account has been terminated or it is currently frozen as it is in the process of being terminated. Hopefully we can shed some light on why this happened. When a sound is taken down on grounds of copyright infringement, a user has up to 7 days to file a dispute and prove that they have been explicitly authorized to upload the sound to SoundCloud. When no dispute has been filed after 7 days or when a dispute is rejected, we consider the original takedown request as valid and the user gets a strike in their account. Our records show that this has happened more than twice in your case. In line with our Terms of Use (http://soundcloud.com/terms-of-use#repeated_infringement), we must permanently terminate accounts that have reached more than 2 strikes. Our records show that you have collected more than 2 strikes over time, which will unfortunately lead to the termination of your account. You will find more information about our copyright policy at the following link. http://copyrights.help.soundcloud.com/customer/en/portal/topics/839129-soundcloud-s-copyright-polici... You can find out which tracks accrued strikes on your account by looking at your inbox for an email from no-reply@soundcloudmail.com. Browse the inbox of your registered email address and look for an email from SoundCloud with the following words “We’ve received a report from”. This email tells you which rightsholder has reported one of your track for copyright infringement. *Important Notice* If you created a derivative work such as a DJ mix, a remix or mashup, based on sounds that you have purchased, downloaded or found from other sources online - you would always need the explicit permission of all rightsholders to upload it to your account. Please also bear in mind that crediting the original artist and mentioning that the sound has been used for non-commercial purposes is not sufficient. This fact has been clearly stated in our copyright help center: http://copyrights.help.soundcloud.com/customer/en/portal/topics/839112-my-track-was-taken-down/artic... We understand it is a frustrating situation, but SoundCloud is following these rules as a responsible and copyright law compliant hosting platform. You did agree to our terms of use when signing up for a SoundCloud account, and since you violated them, we have no other option but to terminate your account, your sounds, your followers and your stats. In order to avoid further infringement, you are prohibited from accessing or creating any other SoundCloud account. As the account has been terminated, if you are a Pro or Pro Unlimited user, we will no longer charge you for this service but please note that since you have violated our terms of use, you are not eligible for a refund in this case. Thanks for your understanding, SoundCloud Copyright Team -- SoundCloud For your reference this is Case #: 2294063 my account was frozen i can't access because of above scenerio what should i do https://soundcloud.com/osama-shoaib-4
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Best answer by Mathis 26 May 2016, 15:58

Hi there,

Please write in to our copyrights team about this.

Thank you and all the best
Mathis
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Hi there,

Please write in to our copyrights team about this.

Thank you and all the best
Mathis

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