Question

My account got deleted without any reason !!!!


Userlevel 1
So , this already happened once with a different account of mine some time ago , but I did not take it that seriously because there were only a few followers .. But now you deleted my account which was dedicated to my deep house tracks for no reason !! There were any strikes on it , nor blocks on following , reposting or whatever , you just simply deleted my account without sending me any email what's going on . This is deffinitely not a good attitude , or a very bad bug in your system you should look on . Because in terms of me , my main account is premier partner programme with 5000 followers , but I wanted to sort followers into genres , because I produce more different ones , and so it's not that big pain in my neck , but realise new djs , producers who would work hard 1 month on getting 150 followers and one day they get up to see that their profile got removed without any reason .. At the same time as I did this deep related account https://soundcloud.com/phil-phauler-deep , I did also one related for drum and bass https://soundcloud.com/phil-phauler-dnb , guess what ? it's still there , so please , explain me what's going on ? In terms of violation of rights or so .. I had only 2 remixes uploaded over there on that channel , so even if you deleted both of em , I would get 2 strikes , not 3 what is enough for deleting account , so I just believe this was a huge bug in your system and you give me my account back , or at least fix it for future possible producers .. Thanks a lot for your time and complex answer , not a general and "polite" ones...

16 replies

Userlevel 7
Badge +2
Hi Phil,

Please get in touch directly with our Trust and Safety team here. Make sure to select 'Trust and Safety' under subject. We cannot discuss personal account details here on the public forum.

Thanks and hopefully we can get this sorted quickly,
Gina
Userlevel 1
Okay , thanks , I did that already .
Userlevel 7
Badge +3
Okay , thanks , I did that already .
Hey Phil,

Perfect, I'm sure someone from the team will get back to you soon 🙂 They'll be able to help with this most efficiently. Thanks for your patience!
Userlevel 1
Okay , thanks , I did that already .
and it's done and back again 🙂 Thank you guys , your support team is awesome !!
Hi Phil,

Please get in touch directly with our Trust and Safety team here. Make sure to select 'Trust and Safety' under subject. We cannot discuss personal account details here on the public forum.

Thanks and hopefully we can get this sorted quickly,
Gina

What happen with my account MINISTRY OF JPG???
It's not a joke to have 900+ likers it took me years to do that and just suddenly
disappear? Without notice or any violation could have been done or so. In fact I just renewed it as PRO UNLIMITED! Are you kidding me???
Can't even change password, it says "Sorry, we couldn’t find that email address or profile URL. ??? What exactly is the matter here? http://www.soundcloud.com/ministryofjpg
Okay , thanks , I did that already .
I think I'm having a similar issue. This morning I went to go on my soundcloud. I usually go to my posts and listen to everything I have posted over the past two years. I hit refresh on my posts and they all disappeared. I went to try to re add songs and it said that I already have them posted to soundcloud. I also tried to add new songs and it will not let me view or listen to anything that I have posted at all not even new stuff
Wow, I just read this. Great to see Soundcloud care for their community! 🙂
My 6-years-old account was recently deleted without any reason. I had so many followers and I loved that account more than anything, my favorite songs are all in there, and for some reason, SOundcloud decided to delete it. It's really NOT FAIR !! Now i have to do it all over again. this is just... ridiculous!! Your security system is suposed to protect us, not deleting our accounts.

Nice care Soundcloud 😉 ...
Hi Phil,

Please get in touch directly with our Trust and Safety team here. Make sure to select 'Trust and Safety' under subject. We cannot discuss personal account details here on the public forum.

Thanks and hopefully we can get this sorted quickly,
Gina

What happen with my account MINISTRY OF JPG???
It's not a joke to have 900+ likers it took me years to do that and just suddenly
disappear? Without notice or any violation could have been done or so. In fact I just renewed it as PRO UNLIMITED! Are you kidding me???
Can't even change password, it says "Sorry, we couldn’t find that email address or profile URL. ??? What exactly is the matter here? http://www.soundcloud.com/ministryofjpg


I'M HAVING THE SAME PROBLEM. I doubt anybody will give me any help.

Here's a screenshot of my situation. Be sure to read all the text.

Userlevel 6
Badge +1
Douglas,
That's the window for creating a new account, not the sign-in window.
On a browser on a desktop computer the Sign In button is black and Create Account is orange. They're on the top right of the menu bar.

soundcloud.com/user453641462
you could delete my profile forgot my email and password and I can not remember it for 5 years
https://m.soundcloud.com/jay-muuufuqn-felon-3

Same thing happend to me today my account jus disappeared for no reason SoundCloud y’all have to fix this. I had my account for over 5 years over a quarter million views in total this doesn’t make any sense, why did my account jus get deleted out of no where I didn’t do anything wrong , I haven’t got a email or anything I reached out to SoundCloud and haven’t gotten a reply
Okay , thanks , I did that already .
and it's done and back again 🙂 Thank you guys , your support team is awesome !!
HOW DID YOU GET IT BACK????
I am having this problem as well starting Friday afternoon, in the morning it was working just fine. I created another account "Luckee Luchi (2018)" and I don't know if when I linked my google and facebook accounts that's what triggered my main account to go off the grid but that was not my intentions. I filed a ticket and still haven't received a reply. Please someone help, my url is https://soundcloud.com/luckee-luchi
and username "Luckee Luchi (2013-2017)"
My account seems to have been deleted too.. All of a sudden it was gone and with it 4 years of discovering artists and favourite music.
I have filed a ticket in the support section, but no response so far..
I dont even know, whether it was hacked and deleted, or deleted by Soundcloud due to some copyright issue (the only thing ive uploaded was an own set in 2014, so i guess not..)

Howsoever, it is gone without any hint or notification. Im grateful for any help!!
This used to be my URL: https://soundcloud.com/patrikma

Ps. i wrote this reply on a friend's account..
A lot of accounts has been deleted without reason (incluiding mine)... wtf happens to soundcloud? they really need to fix this Bug, they gave no reason to all of us to delete our accounts... wtf

Reply