My profile got deleted?

  • 25 April 2019
  • 1 reply

I couldn't login to my profile via soundcloud as I normally do. It was saying my email was already taken. So I changed my email on my facebook account and created a new profile thinkin if I linked my facebook it would connect me back to my music. Now, the profile is blank. I'm wondering if there's a way to restore my account?

Thanks for understanding.

1 reply

Userlevel 7
Badge +3
Hi there,

This sounds like there's now a new account, and you currently don't seem to have access to the old account.

Best way to go about this will be to reach out to our Account Access team here. They will likely require a set of personal data, hence we're not handling cases like this directly on the Help Community due to its public nature.

Hope this can soon be sorted.