Question

Not receiving confirmation email

  • 6 August 2015
  • 5 replies
  • 97 views

I'm not getting a confirmation email sent to my primary email account. Can you help with this?

5 replies

Userlevel 7
Badge +3
Hi there,

Sorry about the troubles. I've looked into this for you now and was able to confirm your address manually. However, please note that our system was showing an error message when it tried to deliver the confirmation email.

Thus, for future reference, can you please check if there is an email from us in your spam folder? Also, can you check if adding mailer@soundcloudmail.com to your address book in your email settings helps?

If this doesn’t help, could you check if your email server is blocking our emails?

Cheers
Mathis
Thanks, working now . Added "mailer@soundcloudmail.com" to my Yahoo Mail address book. No email form you in my spam folder.
I don't receive the confirmation mail, so I can't send private messages.Please solve my problem.I tried with two mails:cocotamariana@yahoo.com and futurebasssuperhero@yahoo.com.Thanks in advance!

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