Question

Password reset

  • 31 July 2018
  • 1 reply
  • 176 views

I tried logging into my account on desktop this morning for the first time in a long while. None of my usual passwords were working (I have a few I bunch I cycle through). I figured maybe I used a password I couldn't remember so decided to do a password reset.

However when I clicked reset password it said the instructions had been sent to " f**********@g****.c** ". I don't have any email like this and haven't received anything to the email associated with my account. So I'm thinking maybe I was hacked or something.

Fortunately I'm still signed into my account on the app on my phone. Is there a way to change your recovery email via the app so I can set it back to the right account? I can't seem to find it.

Thanks!

1 reply

Userlevel 7
Badge +3
Hi ScannerDarkly,

Please see here for more info & how to approach this issue to get back access to your account.
https://help.soundcloud.com/hc/en-us/articles/115003566528

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