since 8 years I use this.
I was one of the first users, who made sc that popular what is is today.
8 years ago they sent out mails, saying:
Lets get started! (...)
Give us a shout if there's anything that seems weird, doesn't work like you want it to or works exactly like it should. We're total feedback-junkies so drop us a line to let us know what you think. Your host, SoundCloud"
so. sc went online with GO.
that was a mess, a PAIN IN THE ASS!
my artist name is GRIZZLY - i had with the release from GO tons of tracks uploaded to my profile, which I never owned, nor I have the rights, nor I am these other acts. not a problem, Grizzly is not that rare name, failures happen, you can count on it if someone release any update. so I wrote to SC that there are over 30 wrong added tracks on my page, which I could not delete.
they took care if it. delete them.
these stupidos delete my whole soundcloud content, which were uploaded since 8 years.
and they did not told me anything about that.
you really understand how to piss of your long time users, you really know how to make your useres feeling raped.
this is so poor, I can not find any other words for you right now except:
you are just a bunch of useless guys, who are not able to have a proper support, nor you read mails nor you are friendly in any way.
HUGE SHAME ON YOU!!!!
man am I pissed with this page. wow.
Best answer by Grizzly
they answered to the first mail.
then they closed this ticket. without any solution.
I am myself a supporter for a well known music company - if we would close any requests from customers without solving them - holy moly.