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Trying to unfreeze my account

  • 24 February 2016
  • 1 reply
  • 71 views

Hi i am Jalen Kelly. I recently had my bank account hacked and lost a lot of money. I talked to my bank and they investigated my account but unfortunately they filed my pro account on soundcloud as suspect by mistake. In turn you froze my account and asked me to get information about my full name, card, online statement and sentence saying that the fraudulence was a mistake. Unfortunately I do not know where or who to send this information to. Can I get some direction on what I need to do now that I have what you guys said I needed to keep my account from getting terminated. Case #1983034
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Best answer by Mathis 24 February 2016, 09:06

Hi there,

Please go here and get in touch via the "Ask us directly" button.

Cheers
Mathis
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Userlevel 7
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Hi there,

Please go here and get in touch via the "Ask us directly" button.

Cheers
Mathis

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