Answered

Artwork Editing Debacle

  • 1 February 2018
  • 4 replies
  • 89 views

When I changed a few things on my account page, Soundcloud changed the artwork on 1 of my songs. Just one, mind you. I have been fooling around with the system for 30 minutes trying to change it back but have become frustrated with incorrect support information and ultimately an inability to do what I need to get the artwork back to where it was. My plan was to download the correct artwork from another song, then replace the changed artwork with the downloaded artwork. The support page tells me I can do this. I cannot. The support page shows examples of where to click to download artwork; however, the links they show to click on do not exist. The one similar question on the support page has a totally irrelevant response to the posed question and is marked, "Solved". Is there anybody out there?
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Best answer by s l i g h t 1 February 2018, 16:46

To download the art you want, right click on the image and you should get a menu giving you an option "View Background Image". Click on that and you should get a browser tab with just the image which is downloadable in the normal way, but in case it doesn't work for you try this link:
https://i1.sndcdn.com/artworks-000205444569-40dgw0-t500x500.jpg
View original

4 replies

Userlevel 6
Badge +1
It would help to have your account URL and know which artwork you want to change. Also what browser are you using? I'm guessing thing is something you can't do with the mobile app.

However, sometimes signing out of your profile and clearing your browser's cache can solve problems of changes to profiles not showing properly. Do that, then look at your profile without being signed in before you do sign in again.
I'm using a 64-bit Toshiba L870 laptop running Windows 8.1 via the up-to-date Firefox browser v 58.0.1
I signed out of Soundcloud and restarted the laptop. The situation remains the same.

My account url: https://soundcloud.com/marksentieri

Incorrect artwork (changed by Soundcloud): https://soundcloud.com/marksentieri/cry-to-me

Original (desired) artwork: https://soundcloud.com/marksentieri/jesus-blue-eyes

Thanks
Userlevel 6
Badge +1
To download the art you want, right click on the image and you should get a menu giving you an option "View Background Image". Click on that and you should get a browser tab with just the image which is downloadable in the normal way, but in case it doesn't work for you try this link:
https://i1.sndcdn.com/artworks-000205444569-40dgw0-t500x500.jpg
Thank you very much s l i g h t. Your suggestion worked. It doesn't really matter but I'm curious as to why/how the image was changed in the first place.

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