Question

Can’t upload any image to any song

  • 1 September 2018
  • 2 replies
  • 145 views

Exactly as title describes it. Used numerous browsers, pictures, and computers. I click upload, pick my photo, nothing changes and no photo appears. Very simple issue here, needing someone assistance plz

2 replies

I'm having the exact same issue, did you find a way to fix it?
Userlevel 7
Badge +3
Hi there,

Hmm, this hasn't been reported in a loooooong time to be honest. Let's see - what file format are you using? I'd suggest a regular .jpg. Make sure it is not bigger then 2MB in file size, that it is square. For the resolution to be ideal across all platforms, make it 1400x1400px in size.

As far as the browser is concerned - try your browser's incognito / private browser mode. I, personally, am using Chrome and it was working in there just fine.

Hope you're able to sort this one out from your end.

Cheers
Mathis

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