Cannot Change/Upload Photos For My Profile Or My Tracks

  • 17 February 2017
  • 2 replies

As the title suggests, I'm having trouble uploading new photos for my profile picture or my tracks. I've exhausted the suggestions put forth by your troubleshooting article, I've tried Chrome, Safari, and Firefox, cleared all cookies and caches, tried uploading from the track's editing page and the direct URL, all to no avail. I'm met with the grey gradient that appears before an image is uploaded, even after I've opened the file window and selected the image, and there doesn't seem to be anything else I can do or any more suggestions I can find. Any help or advice you might have would be greatly appreciated, thanks in advance for your time

2 replies

Userlevel 7
Badge +3
Hi there Ari,

Please see here for image upload troubleshooting:

Dear Mathis-

I'm having the same trouble.
Photos I've used in the past no longer will load.
They're properly sized, both in terms of pixels and file size (sample attached).
I've also tried using a different browser--from Chrome to Firefox. No change.
What's up?