Answered

More than enough minutes; still can't upload.

  • 26 February 2017
  • 2 replies
  • 123 views

Basically the title. I am definitely below the 3 hour mark for my account: https://soundcloud.com/straight-nibba
Here's an imgur album that shows I have no private songs: http://imgur.com/a/O479x

Yet for some reason, even after deleting multiple tracks, it says I'm still over by 2 minutes. It's effectively bricked my account, and if I can't fix it, I'll probably just stop using Soundcloud.
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Best answer by Mathis 7 March 2017, 15:46

Hi there,

Looks like no one has gotten back to you on this one yet. I've looked into your account details and you're all set to upload new tracks. When you delete something from your profile, our backend can sometimes take a moment until the deletion is fully processes. Hence, there might be a delay between you deleting tracks and your account showing that you've got x more minutes to upload after you had initially gone over quota.

Best
Mathis
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2 replies

http://imgur.com/a/JPiZB Me deleting a track and the results, plus a realization: I do not have 37 tracks uploaded, I have 31.
Userlevel 7
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Hi there,

Looks like no one has gotten back to you on this one yet. I've looked into your account details and you're all set to upload new tracks. When you delete something from your profile, our backend can sometimes take a moment until the deletion is fully processes. Hence, there might be a delay between you deleting tracks and your account showing that you've got x more minutes to upload after you had initially gone over quota.

Best
Mathis

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