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My account got frozen and I am not able to access it.

  • 17 January 2015
  • 1 reply
  • 211 views

My other account got frozen and I am not able to access it. My followers and friends still get to see my posts and send me messages, that are not available to me. Can you please please please just redirect my messages to the email address associated with that account? It's really really important. Please. The account was with the name amina-ashfaq, email id: amina.ashfaq94@gmail.com
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Best answer by Gina 20 January 2015, 13:50

Hi Amina,

Thank you for visiting the Help forum. To resolve your issue you will need to contact our Trust and Safety team directly via our contact form. Be sure to select 'Account Recovery' under the Subject drop down menu.

Hopefully they can get this solved for you quickly!

Best,
Gina
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Hi Amina,

Thank you for visiting the Help forum. To resolve your issue you will need to contact our Trust and Safety team directly via our contact form. Be sure to select 'Account Recovery' under the Subject drop down menu.

Hopefully they can get this solved for you quickly!

Best,
Gina

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