Question

My older tracks are hidden although I have upload time left


I recently uploaded a new sound. As it had trouble processing when I uploaded it the first time, I uploaded it a second time and deleted the first upload. However, the first upload was not deleted and therefore I had exceeded my upload time. Because of this all my tracks besides the latest upload were then hidden. I went to my hidden tracks and deleted the faulty upload so that I would have free upload time again. Now I should have 1 h of upload time left which is enough for my 6 remaining tracks to be visible. However, it says that i have only 30 minutes left and all of the six tracks remain hidden. How can I fix this problem?

This topic has been closed for comments

114 replies

Userlevel 7
Badge +2
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina
I'm running into the same issue as well. My profile can be found here: https://soundcloud.com/reverendhammer
Userlevel 7
Badge +3
I'm running into the same issue as well. My profile can be found here: https://soundcloud.com/reverendhammer
Hey there,

Thanks for posting - I've looked into your account and wasn't able to find any subscription for the account actually. However, at the same time, none of your tracks are hidden. You currently have 7 tracks uploaded to your account and have used 117 minutes of your total upload time of 180 minutes.

Can you let us know if you continue to have difficulties and maybe attach a screenshot so we can make sure we're on the same page?

Cheers,
Mathis
I'm running into the same issue as well. My profile can be found here: https://soundcloud.com/reverendhammer
Hello, I am also having a problem with uploading. it is showing that I have 41 minutes left, but I'm unable to upload 26 minutes. It's a bit frustrating, and I will get a "pro" account as soon as I need it, but I don't think I should be forced into it just yet. Any help would be great!

Every time I upload the 26 minutes, it kicks songs out of my other playlist. Not awesome.

Thanks!
Userlevel 7
Badge +2
I'm running into the same issue as well. My profile can be found here: https://soundcloud.com/reverendhammer
Hi Static,

You actually only have 13 minutes left on your account. This is why you cannot upload the 26 minute track.

Cheers,
Gina
I'm running into the same issue as well. My profile can be found here: https://soundcloud.com/reverendhammer
https://soundcloud.com/jay-shay-show
https://soundcloud.com/dinotm hi my most recent uploaded track is hidden and cant find a way to fix it. can you help plz?
https://soundcloud.com/dgspitzer hello my most recent uploaded tracks are also hidden... only playlist can be displayed. can you help me out?
hello i am having the same problem as well, i even tried re-uploading it and still nothing. https://soundcloud.com/fsu_djs
Userlevel 7
Badge +3
hello i am having the same problem as well, i even tried re-uploading it and still nothing. https://soundcloud.com/fsu_djs
Hey there,

Is this a persistent issue for you? If so, please log out, clear your cache & cookies and restart your browser. There was an issue earlier this week where new uploads weren't showing on our users' public profiles, which has now been fixed.

Let us know if this needs further investigation and we'll take another look together.

Cheers,
Mathis
hello i am having the same problem as well, i even tried re-uploading it and still nothing. https://soundcloud.com/fsu_djs
It's OK now~ Thank you!
Hi. I cant view my hidden tracks either. I have more minutes still. https://soundcloud.com/superdavidd/
https://soundcloud.com/kingofsin666
it says I have 179 left yet my 3 tracks are hidden after I deleted a huge file
Userlevel 7
Badge +3
https://soundcloud.com/kingofsin666
it says I have 179 left yet my 3 tracks are hidden after I deleted a huge file

Hi there,

Thanks for reporting this on our forum & apologies about the inconvenience. It looks like this was indeed not supposed to be the case. I've now made sure your tracks are properly shown on your profile so you're all set.

Cheers
Mathis
My Pro plan recently expired and now my upload time is being incorrectly calculated. Only about 1 hour of audio is visible on my profile, and I have an additional 30+ songs hidden but with a message on the My Tracks page that I'm only 30 minutes over my 3 hour limit.

I already deleted several sounds but the time quota on my account still isn't being calculated properly.
Userlevel 7
Badge +3
My Pro plan recently expired and now my upload time is being incorrectly calculated. Only about 1 hour of audio is visible on my profile, and I have an additional 30+ songs hidden but with a message on the My Tracks page that I'm only 30 minutes over my 3 hour limit.

I already deleted several sounds but the time quota on my account still isn't being calculated properly.

Hi Matt,

Thanks for reporting this here - my sincere apologies about this. It looks like our system hasn't properly calculated the quota indeed and kept a bunch of tracks hidden. I was now able to rectify this for you from here so you're all set.

Cheers
Mathis
same issue here: https://soundcloud.com/abigail-mckrell

i'm trying to upload a recording of a lecture because my friend had to take a test during it.
Userlevel 7
Badge +3
same issue here: https://soundcloud.com/abigail-mckrell

i'm trying to upload a recording of a lecture because my friend had to take a test during it.

Hi there Abigail,

Hmm, just looked into your account from here - I can only see "chap 13 pt 1 at saturday review " and that track is not hidden. Are you still having issues with this?

Cheers
Mathis
please. my new songs are hidden,
https://soundcloud.com/stupidzooted
Userlevel 7
Badge +3
please. my new songs are hidden,
https://soundcloud.com/stupidzooted

Hi KaMaS,

Thanks for posting on the forum - I've just looked into this for you, however all tracks seem to be showing fine. Are there still tracks that you cannot see? If so, please let us know which ones and we'll take another look together.

Cheers
Mathis
Hi. I have 126 minutes left but my 3 tracks are hidden. Can you please help? My account is:
user183282250. Thanks in advance.
Hi, I am having the same problem, 78 minutes available and one track still hidden.
https://soundcloud.com/lunapearlwoolf

Please help!
Thanks.
Hi, i tried to delete 'Chicken and Bourbon' and replace with 'Savary Summer' which is hidden, it is still acting as if I am over time and wont show savary summer.

please help,

thanks!
Same problem here... Please check out https://soundcloud.com/dj-system-d

Thanks!
Hello !

I have the same problem on my profile: https://soundcloud.com/alexandru-sima
I had 3 sounds, aprox. 1h each one, uploaded a new sound (1h length), oldest sound got hidden, then I've deleted 2 public ones, and still, the hidden one is not public on web, but shows up on my phone. All this with 59 minutes remaining upload time.
And one more thing: I have 2 sounds removed due to copyright reasons and I want to delete them...maybe this is the reason why my hidden track doesn't show public.

Thank you in advance ! I'd appreciate if someone is taking care of this :)
Cheers !
Alex