Question

My older tracks are hidden although I have upload time left



Show first post
This topic has been closed for comments

114 replies

Gina wrote:

Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina


Hi Gina. We just deleted everything on this account and it says we have exceeded out limit. Could you please assist. https://soundcloud.com/2wiceshye
Gina wrote:

Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina


i am also having the same issue, i deleted a mix just to upload a new one but nothing.
www.soundcloud.com/deejayxseven
Boris Contreras wrote:

says that "You're over your free 3 hour limit by 106 minutes. Get more minutes to upload more"

and its not true


I have the Pro Plan giving me 6 hours which is 360 minutes. I have used 315 minutes approx but it is saying I'm over my limit by 14 minutes. I don't understand. Equally I can't risk deleting tracks.

Please Help!!
rbolinger86 wrote:

I found a good workaround for this issue for those in need. Just switch to the classic uploader & it should have the correct time quota. Hope this helps others!


How can I switch to the classic uploader? Thanks!
My account says that I have 136 minutes left, but I have 2 hidden tracks which total 46 minutes together. I'm not sure if this is supposed to be the case, because I don't find any documentation on how hidden tracks are supposed to work other than in this huge forum. Would someone please take a look at https://soundcloud.com/thatbettina ? I'd rather delete the new uploads to unhide my old tracks, but it seems like that could be tricky since users can't decide which tracks are hidden and which ones not? Thanks for your help in advance!
I have asked and been waiting for a reply. I just upgraded my account and I STILL have hidden tracks. WTF!! Someone over at Soundcloud please reply. You guys have the worst tech support. GET IT TOGETHER NOW!!
AaronJacobs wrote:

I have asked and been waiting for a reply. I just upgraded my account and I STILL have hidden tracks. WTF!! Someone over at Soundcloud please reply. You guys have the worst tech support. GET IT TOGETHER NOW!!


https://soundcloud.com/aaronjacobswulfpack take look here
Gina wrote:

Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina


Same one. https://soundcloud.com/miquelmartin
Gina wrote:

Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina


https://soundcloud.com/eranhollander
same:)
Gina wrote:

Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina


Having troubles with upload time as well.
https://soundcloud.com/tyler-corbett
Gina wrote:

Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina


same problem https://soundcloud.com/seansupreme
Gina wrote:

Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina


Same problem https://soundcloud.com/alubbe75
Same issue. Uploaded 9 tracks. Ran out of space. Deleted 4 to make more room. They don't show up any more, but are still "counting" against my minutes left, as that number hasn't changed. The deleted tracks also still show up in a feed we send to our mobile app. No clue how to fix this. Anyone know?

Userlevel 7
Badge +3
Hello everyone,

Moving forward, please see this conversation for reference, where we've outlined the first aid steps to help you getting this issue sorted asap.

Closing this conversation now to make sure all posts on the matter are collected on one conversation.