Question

My older tracks are hidden although I have upload time left


I recently uploaded a new sound. As it had trouble processing when I uploaded it the first time, I uploaded it a second time and deleted the first upload. However, the first upload was not deleted and therefore I had exceeded my upload time. Because of this all my tracks besides the latest upload were then hidden. I went to my hidden tracks and deleted the faulty upload so that I would have free upload time again. Now I should have 1 h of upload time left which is enough for my 6 remaining tracks to be visible. However, it says that i have only 30 minutes left and all of the six tracks remain hidden. How can I fix this problem?

This topic has been closed for comments

114 replies

Userlevel 7
Badge +3
Hello everyone,

Moving forward, please see this conversation for reference, where we've outlined the first aid steps to help you getting this issue sorted asap.

Closing this conversation now to make sure all posts on the matter are collected on one conversation.
Same issue. Uploaded 9 tracks. Ran out of space. Deleted 4 to make more room. They don't show up any more, but are still "counting" against my minutes left, as that number hasn't changed. The deleted tracks also still show up in a feed we send to our mobile app. No clue how to fix this. Anyone know?

Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

Same problem https://soundcloud.com/alubbe75
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

same problem https://soundcloud.com/seansupreme
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

Having troubles with upload time as well.
https://soundcloud.com/tyler-corbett
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

https://soundcloud.com/eranhollander
same:)
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

Same one. https://soundcloud.com/miquelmartin
I have asked and been waiting for a reply. I just upgraded my account and I STILL have hidden tracks. WTF!! Someone over at Soundcloud please reply. You guys have the worst tech support. GET IT TOGETHER NOW!!
I have asked and been waiting for a reply. I just upgraded my account and I STILL have hidden tracks. WTF!! Someone over at Soundcloud please reply. You guys have the worst tech support. GET IT TOGETHER NOW!!
https://soundcloud.com/aaronjacobswulfpack take look here
My account says that I have 136 minutes left, but I have 2 hidden tracks which total 46 minutes together. I'm not sure if this is supposed to be the case, because I don't find any documentation on how hidden tracks are supposed to work other than in this huge forum. Would someone please take a look at https://soundcloud.com/thatbettina ? I'd rather delete the new uploads to unhide my old tracks, but it seems like that could be tricky since users can't decide which tracks are hidden and which ones not? Thanks for your help in advance!
I found a good workaround for this issue for those in need. Just switch to the classic uploader & it should have the correct time quota. Hope this helps others!
How can I switch to the classic uploader? Thanks!
says that "You're over your free 3 hour limit by 106 minutes. Get more minutes to upload more"

and its not true

I have the Pro Plan giving me 6 hours which is 360 minutes. I have used 315 minutes approx but it is saying I'm over my limit by 14 minutes. I don't understand. Equally I can't risk deleting tracks.

Please Help!!
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

i am also having the same issue, i deleted a mix just to upload a new one but nothing.
www.soundcloud.com/deejayxseven
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

Hi Gina. We just deleted everything on this account and it says we have exceeded out limit. Could you please assist. https://soundcloud.com/2wiceshye
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I'm having the same issues. Please

https://soundcloud.com/train-journey-music
I found a good workaround for this issue for those in need. Just switch to the classic uploader & it should have the correct time quota. Hope this helps others!
I have the same problem. I have only 1 set (1:11:36) uploaded, but i _m still over the limit. Could you please take care of this? https://soundcloud.com/kajbrouwers
Hi Gina..I am having the same problem. Can you please recalculate my minutes, as I should be be below my quota: https://soundcloud.com/inspirationalpodcasts
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I recently upgraded to Pro again after a few month and my not all tracks are not showing up says there should be 11 but only shows 7, help! https://soundcloud.com/aaronjacobswulfpack
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I deleted a mix to gain time to upload a new track. However, I still have 0m left and it still says that I have 3 track on my soundcloud (only two are appearing because i deleted the third) https://soundcloud.com/ismaguessous
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I have the same issue! I uploaded the wav instead of the mp3, i deleted it and another song and it still says i have no time left.
https://soundcloud.com/mo-city-beau
Obvious scam to get people to go pro?
I deleted over two hours worth of stuff to post one track... nice algorithms on your calc soundcloud... full on busted
https://soundcloud.com/romanego
same issue. help!

https://soundcloud.com/lasluces
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I'm having the same issue as well, and I love using Soundcloud.
My url: https://soundcloud.com/yung-b-james
Same problem. This is the worst.
https://soundcloud.com/robert-bolinger-2