Question

My older tracks are hidden although I have upload time left


I recently uploaded a new sound. As it had trouble processing when I uploaded it the first time, I uploaded it a second time and deleted the first upload. However, the first upload was not deleted and therefore I had exceeded my upload time. Because of this all my tracks besides the latest upload were then hidden. I went to my hidden tracks and deleted the faulty upload so that I would have free upload time again. Now I should have 1 h of upload time left which is enough for my 6 remaining tracks to be visible. However, it says that i have only 30 minutes left and all of the six tracks remain hidden. How can I fix this problem?

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114 replies

Userlevel 7
Badge +2
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina
hello i am having the same problem as well, i even tried re-uploading it and still nothing. https://soundcloud.com/fsu_djs
It's OK now~ Thank you!
I'm running into the same issue as well. My profile can be found here: https://soundcloud.com/reverendhammer
Hello, I am also having a problem with uploading. it is showing that I have 41 minutes left, but I'm unable to upload 26 minutes. It's a bit frustrating, and I will get a "pro" account as soon as I need it, but I don't think I should be forced into it just yet. Any help would be great!

Every time I upload the 26 minutes, it kicks songs out of my other playlist. Not awesome.

Thanks!
Userlevel 7
Badge +3
hello i am having the same problem as well, i even tried re-uploading it and still nothing. https://soundcloud.com/fsu_djs
Hey there,

Is this a persistent issue for you? If so, please log out, clear your cache & cookies and restart your browser. There was an issue earlier this week where new uploads weren't showing on our users' public profiles, which has now been fixed.

Let us know if this needs further investigation and we'll take another look together.

Cheers,
Mathis
Userlevel 7
Badge +2
I'm running into the same issue as well. My profile can be found here: https://soundcloud.com/reverendhammer
Hi Static,

You actually only have 13 minutes left on your account. This is why you cannot upload the 26 minute track.

Cheers,
Gina
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

same problem here
Same problem here... Please check out https://soundcloud.com/dj-system-d

Thanks!
I have the same problem. I have only 1 set (1:11:36) uploaded, but i _m still over the limit. Could you please take care of this? https://soundcloud.com/kajbrouwers
I found a good workaround for this issue for those in need. Just switch to the classic uploader & it should have the correct time quota. Hope this helps others!
Hi. I have 126 minutes left but my 3 tracks are hidden. Can you please help? My account is:
user183282250. Thanks in advance.
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I'm having the same issues. Please

https://soundcloud.com/train-journey-music
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I'm having the same issue as well, and I love using Soundcloud.
My url: https://soundcloud.com/yung-b-james
please. my new songs are hidden,
https://soundcloud.com/stupidzooted
Same here https://soundcloud.com/dj-cellout
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

Same here! I deleted the upload that put me over the limit and the first remains hidden https://soundcloud.com/shawn-cimonetti

Thanks for all that you do for your free users!
Same Problem....
Because of this, KraBBe - Heimspiel @ MLK Blankenburg is hidden. Upgrade to display it.
I have enought update Time.

https://soundcloud.com/mlk-tribehouseeffect

https://soundcloud.com/you/tracks
https://soundcloud.com/seethroughbuildings same problem here. 2 tracks and no time left...
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

https://soundcloud.com/dj-mike_915
I'm also having the same recalculation problem, i made room for the hidden track and to no avail.
I would like to have it back please, if possible =)
Thank you for your time!!!
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

Same one. https://soundcloud.com/miquelmartin
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I'm running into the same issue as well. I have a hidden track although I have upload time left.
https://soundcloud.com/evan-rasputin
Hello, I am having the same issue. It's quite fustrating. I have a track I want to upload and I need to get it out, but I can not delete tracks to free up space. I keep getting the message "Record duplicate un-reverted deletion".

soundcloud.com/joshwayyout
also "soundcloud:deletions:76437776
Userlevel 7
Badge +3
I'm running into the same issue as well. My profile can be found here: https://soundcloud.com/reverendhammer
Hey there,

Thanks for posting - I've looked into your account and wasn't able to find any subscription for the account actually. However, at the same time, none of your tracks are hidden. You currently have 7 tracks uploaded to your account and have used 117 minutes of your total upload time of 180 minutes.

Can you let us know if you continue to have difficulties and maybe attach a screenshot so we can make sure we're on the same page?

Cheers,
Mathis
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

https://soundcloud.com/falkirk
Same issue. Says I have 59 mins left, yet 4 tracks are still hidden.
Hi,

Thanks for visiting the forum and sorry about this. Our systems can sometimes fail to recalculate minutes correctly after a user has brought themselves back under quota. I just looked at your account and took care of this. Apologies for any inconvenience.

For anyone else having a similar problem, please leave your SoundCloud profile url here so that we can fix any discrepancies in recalculation right away!

Thanks for all your patience :)
-Gina

I have the same problem here:
soundcloud.com/andrea-lucca-1