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Says I'm past upload limit but I'm not

  • 27 July 2016
  • 2 replies
  • 74 views

Deleted files and only have 1 1/2 hours used but it says I'm 40 minutes over my limit. Maybe a database problem?
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Best answer by Jen 27 July 2016, 09:48

Hey there,

Sorry for the trouble! It looks like your quota didn't immediately reset. I have gone ahead and done so for you, so you should be able to begin uploading again! You have currently used 150 out of 180 minutes.

Cheers,
Jen
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Hey there,

Sorry for the trouble! It looks like your quota didn't immediately reset. I have gone ahead and done so for you, so you should be able to begin uploading again! You have currently used 150 out of 180 minutes.

Cheers,
Jen
Hi,

We are also having this trouble. Page is telling me we have 35 tracks when we have 15. Please can you reset our quota. Slightly baffled as to why it's not instant as people are obviously deleting as they need the space at that moment.

Many thanks for when it's done!

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