Says track uploaded but when you click play nothing plays and it says 0 recorded

  • 24 July 2015
  • 1 reply

Hi All, I am tearing my hair out, I am trying to upload a wma file and I do it correctly, it shows me that I have downloaded it correctly but when you click play there is no sound plus there is no sound waves above the song and it says 0 so it looks as if the song is 0 time. please help. thanks

1 reply

Userlevel 7
Badge +3
Hey there,

Thanks for posting. Hmm, ok let's see - I've looked into this for you from our end. It looks like the track that you have currently uploaded to your profile (three times) is 0:00 minutes in length, which explains why this is causing difficulties. The following questions will help investigating this further:

What file format have you uploaded?
What device did you use to upload your track?
Did you use a specific app to upload the track?

As far as the file format is concerned, we support AIFF, WAVE (WAV), FLAC, ALAC, OGG, MP2, MP3, AAC, AMR, and WMA files. The maximum file size is 5GB.

Hope this helps!

Please, do let us know how this goes.