With a pro account, it doesn't smell good at all!!
By the way, we upload with the same format since years.. So??
This is not serious at all and we are not alone.. Many topics of that very bad issue!!
Thanks for helping!!
Best answer by Mathis
Apologies about the troubles with this - our engineers let us know that there was an issue with uploads being stuck in processing, which has now been solved, so you should be all set.
Thanks for hanging in there & all the best