Question

There seems to be a connection problem

  • 10 May 2016
  • 1 reply
  • 102 views

Everytime I try and refresh\update my playlist it relays "there seems to be a connection problem, please try again soon". However, I either have a secure WiFi connection or am connected to my service provide 4G network. This has been going on for weeks--what is the best resolution? I have tried uninstalling\installing the app, clearing cache, etc.

What else is there?

1 reply

Userlevel 7
Badge +3
Hi there,

Hmm, sorry to hear that. If you're on and Android device, please consider joining our beta program. The most current builds of our mobile app might improve performance on your device, and if not so, you can submit a report to our mobile engineers directly through the app.

Thanks & all the best
Mathis

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