Question

Track quality becomes terrible on phone

  • 25 August 2016
  • 47 replies
  • 18902 views

When I upload tracks onto my soundcloud account and play them on the computer they sound perfectly fine. But when I try to play these new tracks back on my phone they sound absolutely terrible and unplayable. I thought it was just one track at first. Now every track I have uploaded has the same problem. I have tried every audio format and every bitrate I could and nothing solves the problem. The app also seems to not refresh the current file and will continue to use the same file, even after the old track has been deleted. I have tried uninstalling and reinstalling the app and nothing works. I'm currently running the newest version of the android app.
*UPDATE* Other tracks have become affected by this and not just my own.

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47 replies

Userlevel 1
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Hey there,

Can you please provide us with some example track URLs, we would like to try and test for this issue on our devices.

Thanks,
Jen
I have the same problem. It is exclusively a soundcloud app problem. I can listen just fine if I go through the browser on my phone and force a desktop version.
Hey there,

Can you please provide us with some example track URLs, we would like to try and test for this issue on our devices.

Thanks,
Jen

https://soundcloud.com/kris_cerro/terror/s-EauBf
This is one of the tracks that has the problem
I have the same thing on any track on mobile now. This is extremely frustrating Soundcloud please fix!!
Hey there,

Can you please provide us with some example track URLs, we would like to try and test for this issue on our devices.

Thanks,
Jen

https://soundcloud.com/kris_cerro/wip/s-RmzOJ
This song as well, but it is not as bad
I have the same problem too.Please help me!!!!! Playing tracks with soundcloud app on my smartphone ( samsung galaxy core plus SM- G350) in essential for me.. and now I can't do it
A track that I can't listen as example:https://soundcloud.com/koinonia-999720655/xxii-domenica-to-c
This problem has started only around 2 months ago.Before this time, I could listen tracks successfully on my smarthphone. What did it happen?
thanks for the help
Same here 😞
I Basically stopped using the app because the quality is so bad. Soundcloud could be losing a huge market if this continues. I am thinking it may be a problem with android devices as far as I know. I use the moto g4.
Userlevel 7
Badge +3
Hi everyone,

Sorry to hear this has been happening. Please provide the following info for our mobile engineers to investigate this in more depth:

  • Your device model
  • Your operating system
  • A brief explanation of the sound quality issue
Thanks, your help with this is much appreciated!

Cheers
Mathis
Hey there,

Can you please provide us with some example track URLs, we would like to try and test for this issue on our devices.

Thanks,
Jen

So Jen what's the deal. Because I'm paying for the pro service and Soundcloud Go. so I'm pretty much throwing money away
Hey guys I found a temporary solution. I found an apk file from a previous release in June and installed that, then turned off auto updates for soundcloud. The track quality is back to normal, and I'll keep this version until the issue is resolved.
I have the same problem. tracks play just fine in pc, but will not play in mobile phones, both android and ios devices. I found a thread about it here and Mathis solved it. the tracks play just fine if I use headphones!
I have no Idea how he solved it, but as he said: he adjusted those files.
could some body please tell me how can I fix those tracks?
thread link: https://www.soundcloudcommunity.com/soundcloud/topics/track-wont-play-and-is-making-distorting-sound...

my tracks with the problem:
https://soundcloud.com/ahmedalkhalifah/alruhaili-2002-muncie-islamic-center-ramadan
https://soundcloud.com/ahmedalkhalifah/1422ruhaili
https://soundcloud.com/ahmedalkhalifah/muncie-islamic-center-ramadan-2001-1422
I have the same problem. tracks play just fine in pc, but will not play in mobile phones, both android and ios devices. I found a thread about it here and Mathis solved it. the tracks play just fine if I use headphones!
I have no Idea how he solved it, but as he said: he adjusted those files.
could some body please tell me how can I fix those tracks?
thread link: https://www.soundcloudcommunity.com/soundcloud/topics/track-wont-play-and-is-making-distorting-sound...

my tracks with the problem:
https://soundcloud.com/ahmedalkhalifah/alruhaili-2002-muncie-islamic-center-ramadan
https://soundcloud.com/ahmedalkhalifah/1422ruhaili
https://soundcloud.com/ahmedalkhalifah/muncie-islamic-center-ramadan-2001-1422

i found this explanation too.
https://www.soundcloudcommunity.com/soundcloud/topics/sound-i-upload-sounds-strange-on-my-mobile-spe...
Userlevel 7
Badge +3
I have the same problem. tracks play just fine in pc, but will not play in mobile phones, both android and ios devices. I found a thread about it here and Mathis solved it. the tracks play just fine if I use headphones!
I have no Idea how he solved it, but as he said: he adjusted those files.
could some body please tell me how can I fix those tracks?
thread link: https://www.soundcloudcommunity.com/soundcloud/topics/track-wont-play-and-is-making-distorting-sound...

my tracks with the problem:
https://soundcloud.com/ahmedalkhalifah/alruhaili-2002-muncie-islamic-center-ramadan
https://soundcloud.com/ahmedalkhalifah/1422ruhaili
https://soundcloud.com/ahmedalkhalifah/muncie-islamic-center-ramadan-2001-1422

Hi CIT-Riyadh,

So, essentially, if you have narrowed down the root cause of the issue to be phase deletion, then you would need to go into your song project and invert the phases that are causing the issue. The audacity link in the previous conversation explain how to do so in Audacity, but phase inversion is something that usually comes with a lot of audio software.

Hope this helps you to solve the issue from your end.

Cheers
Mathis
Hi guys. I cannot understand why is this marked as SOLVED. Is the solution to do a phase inversion of every track? I am a listener not a music producer. 3 months ago all SC tracks sounded OK on Android devices' speaker, but after summer app update they are all terrible.
Hi guys. I cannot understand why is this marked as SOLVED. Is the solution to do a phase inversion of every track? I am a listener not a music producer. 3 months ago all SC tracks sounded OK on Android devices' speaker, but after summer app update they are all terrible.
I can exactly name Android app versions:
2016.06.28-release is a last OK quality version.
And the next 2016.07.13-release sounds throw phone speaker like all music is 64kbps.
I have the same problem. tracks play just fine in pc, but will not play in mobile phones, both android and ios devices. I found a thread about it here and Mathis solved it. the tracks play just fine if I use headphones!
I have no Idea how he solved it, but as he said: he adjusted those files.
could some body please tell me how can I fix those tracks?
thread link: https://www.soundcloudcommunity.com/soundcloud/topics/track-wont-play-and-is-making-distorting-sound...

my tracks with the problem:
https://soundcloud.com/ahmedalkhalifah/alruhaili-2002-muncie-islamic-center-ramadan
https://soundcloud.com/ahmedalkhalifah/1422ruhaili
https://soundcloud.com/ahmedalkhalifah/muncie-islamic-center-ramadan-2001-1422

why don't you fix it??? We are paying you!!
Quality still is really, really bad.
Song played: https://soundcloud.com/hardstyle/energyzed-demi-kanon-illuminated
Phone: Samsung Galaxy S7
Android OS: 6.0.1
APK version: 2016.10.25-release
I experience the same issue. On my Galaxy s7, the sound quality is fine when playing through the Chrome app. But when I play through the Soundcloud app, the sound quality is degraded. Sounds that should be pristine and smooth are distorted, such as reverb tails.

Why would they promote a paid subscription like Soundcloud Go and their app with this kind of quality issue? This is such a disappointment.

Soundcloud, please fix your app. It has so much potential and I would love to use it, but bad quality sound is the ultimate party foul for music enthusiasts :/

With many cell phone data plans being unlimited these days, you might as well just use Youtube to stream and organize your music. The sound quality is amazing (and user adjustable) and the features like playlists are flawless. Also, you don't need a paid subscription to access full 'exclusive' tracks. Give me a break. There are also much larger music selections and user base on Youtube.
I don't know much about digital audio conversion and phase inversion, but I do know that the soundcloud app was playing tracks seamlessly a couple months ago. And suddenly it just sounds like everything is being compressed to 64kbps. Considering that all tracks I have listened to on this app sound like that unless the producer has compressed (in terms of dynamic range) the high end to the point there is no 'filtering' to save bandwidth, perhaps it is an issue on the side of the developers, rather than with the user base. I refuse to believe audio of this quality made it through testing.

It appears that developers are avoiding follow up with this thread, the only conclusion I can draw is that the developers do not have a solution. And considering that the service is growing at the rate that it is, it's shocking that the company refuses to provide some feedback to their customers, while dedicating resources to policing DJs and producers who do transformative works. It's very sad, because the UI and the functionality of the app have so much potential.
This is really strange and frustrating. I have the same thing, and so do many others. It appears that whenever a song is played from the android app on mono the sound quality drops drastically.
This has been happening to me also. The last couple months every song ive played off sound cloud has become unplayable. ive been using a 3rd party dj app to listen to music and the quality is fine. This is really disappointing since i am a paying customer its been months and its not resolved. come to think of it idk why im paying for it now since the app is useless.
I have the same problem, it happens withe every song but i only notice it when im playing the song through the phone speaker or a bluetooth speaker, when i use headphones it sounds fine. I think its only on android phones, because when i use the app in my ipad the quality is alright even on the ipad speaker.
Hello.
I'm also having the same problem with some of my sounds on soundcloud when i play them from my Samsung Galaxy s5 through the browser. And when i play the same tracks from another phone (Samsung Galaxy Grand Prime) it doesn't distort at all.
No problem at all when i play from a desktop.
Can anyone please explain why is this happening ?
Here Are The Links :
https://soundcloud.com/mar-g-rock/mar-g-rock-feat-di-fiori-dont-be-so-shy-imany-cover
https://soundcloud.com/mar-g-rock/oliver-heldens-ft-ida-corr-good-life-mar-g-rock-remix
I just started having this problem today, mine is kind of a strange case though, it will play the songs perfectly if my screen is on, but the minute I turn the screen off it goes into a slower playback speed with a kind of reverby skipping (I think that's what everyone else is getting except constantly). Running on a HTC One M8 with Viper One OS. Anyone else having the issue only when your screen goes off? IT happens to any track I listen to, regardless of liked or reposted or whatever. Same issues with headphones or phone speaker, haven't had the chance to try bluetooth yet but I have the sneaking suspicion that it will be the same.