Question

Track quality becomes terrible on phone

  • 25 August 2016
  • 47 replies
  • 19501 views

Userlevel 1
When I upload tracks onto my soundcloud account and play them on the computer they sound perfectly fine. But when I try to play these new tracks back on my phone they sound absolutely terrible and unplayable. I thought it was just one track at first. Now every track I have uploaded has the same problem. I have tried every audio format and every bitrate I could and nothing solves the problem. The app also seems to not refresh the current file and will continue to use the same file, even after the old track has been deleted. I have tried uninstalling and reinstalling the app and nothing works. I'm currently running the newest version of the android app.
*UPDATE* Other tracks have become affected by this and not just my own.

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47 replies

I know why this is happening, but I am very upset about it. The Soundcloud app developers lowered the bitrate of streaming from the app. They probably did this to help tracks load faster and lower data usage when on LTE. I think it's really dumb that they would do this because it really makes some of the sounds in a lot of songs (mostly the high ends) sound terrible. I had gotten the soundcloud go trial and I decided to save all my tracks offline. This was a good fix as it would then play the full quality track from local storage instead of the low quality streaming. Problem with this is that after 30days I wasn't allowed to play my tracks from local storage anymore and I had to be forced back to the terrible bitrate streaming again. I saw someone say something about installing an old version from June, probably before they lowered the bitrate, so I'm gonna go ahead and try that. I was using MyCloud Player before all this happened and it was working great up until I started using it on my S7, as it would cause the phone to crash. If you're not using an S7 I highly recommend MyCloud it works great and streams in full quality.
I have an iPhone 7, can confirm this shit is still happening. Soundcloud sounds like pure garbage through the iOS app with no options to enable higher quality streaming. Not even signing up for the trial of soundcloud go made a difference. Songs all sound solid through the browser on my PC. Very disappointing, makes me not want to use SC at all...please, fix this.
Userlevel 1
Hey there,

Can you please provide us with some example track URLs, we would like to try and test for this issue on our devices.

Thanks,
Jen

So Jen what's the deal. Because I'm paying for the pro service and Soundcloud Go. so I'm pretty much throwing money away
I'm having this issue as well. Not sure why it says "solved" at the top of this page. It seems that frequencies above 10k hz are being streamed at a very low quality while everything below 10k is coming through mostly clear. I'm using an iPhone 6 and never had this issue until yesterday. Here are some tracks that are extremely affected. They play perfectly fine on my phone speakers when downloaded/through itunes but when streaming via soundcloud the aforementioned issues become apparent.

https://soundcloud.com/pandamonium-601123644/titanic-monster

https://soundcloud.com/electronyze-me/data-wave-shaking-down-em-tgs-exclusive

https://soundcloud.com/inf1n1temusic/inf1n1te-blast-em
I have the same thing on any track on mobile now. This is extremely frustrating Soundcloud please fix!!
I'm having this issue as well. Not sure why it says "solved" at the top of this page. It seems that frequencies above 10k hz are being streamed at a very low quality while everything below 10k is coming through mostly clear. I'm using an iPhone 6 and never had this issue until yesterday. Here are some tracks that are extremely affected. They play perfectly fine on my phone speakers when downloaded/through itunes but when streaming via soundcloud the aforementioned issues become apparent.

https://soundcloud.com/pandamonium-601123644/titanic-monster

https://soundcloud.com/electronyze-me/data-wave-shaking-down-em-tgs-exclusive

https://soundcloud.com/inf1n1temusic/inf1n1te-blast-em


I'm getting the same issue on my iPhone 6s Plus as well. SoundCloud streams fine on my MacBook Pro and Spotify works fine on my iPhone, but when I try to listen through the SoundCloud app on my phone is sounds like I'm listening through a Nokia flip phone. Please fix this issue ASAP because SoundCloud on my phone is now useless and it's my primary music source.
I don't know much about digital audio conversion and phase inversion, but I do know that the soundcloud app was playing tracks seamlessly a couple months ago. And suddenly it just sounds like everything is being compressed to 64kbps. Considering that all tracks I have listened to on this app sound like that unless the producer has compressed (in terms of dynamic range) the high end to the point there is no 'filtering' to save bandwidth, perhaps it is an issue on the side of the developers, rather than with the user base. I refuse to believe audio of this quality made it through testing.

It appears that developers are avoiding follow up with this thread, the only conclusion I can draw is that the developers do not have a solution. And considering that the service is growing at the rate that it is, it's shocking that the company refuses to provide some feedback to their customers, while dedicating resources to policing DJs and producers who do transformative works. It's very sad, because the UI and the functionality of the app have so much potential.
Hi guys. I cannot understand why is this marked as SOLVED. Is the solution to do a phase inversion of every track? I am a listener not a music producer. 3 months ago all SC tracks sounded OK on Android devices' speaker, but after summer app update they are all terrible.
I can exactly name Android app versions:
2016.06.28-release is a last OK quality version.
And the next 2016.07.13-release sounds throw phone speaker like all music is 64kbps.
I can confirm the old June apk works like a charm. Full bitrate. Here's a link to the apk https://f.apk4fun.com/f.php?p=94101&i=com.soundcloud.android&v=2016.05.30-release&h=Q2F5OWxKU1FRYTMrOUhzbGxhajlwdz09&d=dEh2Qkc0MUEvNWlmNlZyYnppMGhvUT09

Whoops, seems the link is broken. Here's a new link: https://www.apk4fun.com/apk/94101/
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Hey there,

Can you please provide us with some example track URLs, we would like to try and test for this issue on our devices.

Thanks,
Jen
I have the same problem. It is exclusively a soundcloud app problem. I can listen just fine if I go through the browser on my phone and force a desktop version.
this has been happening to me on my mobile app -iphone_ for the past week, when is it going to be fixed?
I just started noticing, the track sounds amazing on monitors, headphones and stock speakers on both my laptop and phone. The only time it plays bad is ONLY through the PHONE STOCK SPEAKER in the ANDROID APP. If I go on the website on my phone it sounds great. If I download it from my email it plays great on my phone stock speaker. Does not make sense:( Please help.:D
I have the same problem. tracks play just fine in pc, but will not play in mobile phones, both android and ios devices. I found a thread about it here and Mathis solved it. the tracks play just fine if I use headphones!
I have no Idea how he solved it, but as he said: he adjusted those files.
could some body please tell me how can I fix those tracks?
thread link: https://www.soundcloudcommunity.com/soundcloud/topics/track-wont-play-and-is-making-distorting-sound...

my tracks with the problem:
https://soundcloud.com/ahmedalkhalifah/alruhaili-2002-muncie-islamic-center-ramadan
https://soundcloud.com/ahmedalkhalifah/1422ruhaili
https://soundcloud.com/ahmedalkhalifah/muncie-islamic-center-ramadan-2001-1422

why don't you fix it??? We are paying you!!
I experience the same issue. On my Galaxy s7, the sound quality is fine when playing through the Chrome app. But when I play through the Soundcloud app, the sound quality is degraded. Sounds that should be pristine and smooth are distorted, such as reverb tails.

Why would they promote a paid subscription like Soundcloud Go and their app with this kind of quality issue? This is such a disappointment.

Soundcloud, please fix your app. It has so much potential and I would love to use it, but bad quality sound is the ultimate party foul for music enthusiasts :/

With many cell phone data plans being unlimited these days, you might as well just use Youtube to stream and organize your music. The sound quality is amazing (and user adjustable) and the features like playlists are flawless. Also, you don't need a paid subscription to access full 'exclusive' tracks. Give me a break. There are also much larger music selections and user base on Youtube.
I can confirm the old June apk works like a charm. Full bitrate. Here's a link to the apk https://f.apk4fun.com/f.php?p=94101&i=com.soundcloud.android&v=2016.05.30-release&h=Q2F5OWxKU1FRYTMrOUhzbGxhajlwdz09&d=dEh2Qkc0MUEvNWlmNlZyYnppMGhvUT09
Same here 😞
Hi guys. I cannot understand why is this marked as SOLVED. Is the solution to do a phase inversion of every track? I am a listener not a music producer. 3 months ago all SC tracks sounded OK on Android devices' speaker, but after summer app update they are all terrible.
Hey there,

Can you please provide us with some example track URLs, we would like to try and test for this issue on our devices.

Thanks,
Jen


I hate to butt in but I do have the same problem. Not only with my tracks, though my friend's tracks as well and a few other people's tracks. In my case, the Hi-Hats alone sound very low quality and faint when played through a cell phone speaker. The melody, the bass, snare sound fine. Here's one of my tracks as a good example. https://soundcloud.com/stankprod/it-took-my-family
I have an iPhone 7, can confirm this shit is still happening. Soundcloud sounds like pure garbage through the iOS app with no options to enable higher quality streaming. Not even signing up for the trial of soundcloud go made a difference. Songs all sound solid through the browser on my PC. Very disappointing, makes me not want to use SC at all...please, fix this.
In order to get better quality through the free trial, you have to download all your likes and playlists, and only the tracks you save then will be full quality. That's the only workaround I know of for iOS as of now.... unless iOS has MyCloud...
Hello.
I'm also having the same problem with some of my sounds on soundcloud when i play them from my Samsung Galaxy s5 through the browser. And when i play the same tracks from another phone (Samsung Galaxy Grand Prime) it doesn't distort at all.
No problem at all when i play from a desktop.
Can anyone please explain why is this happening ?
Here Are The Links :
https://soundcloud.com/mar-g-rock/mar-g-rock-feat-di-fiori-dont-be-so-shy-imany-cover
https://soundcloud.com/mar-g-rock/oliver-heldens-ft-ida-corr-good-life-mar-g-rock-remix
This is really strange and frustrating. I have the same thing, and so do many others. It appears that whenever a song is played from the android app on mono the sound quality drops drastically.
Quality still is really, really bad.
Song played: https://soundcloud.com/hardstyle/energyzed-demi-kanon-illuminated
Phone: Samsung Galaxy S7
Android OS: 6.0.1
APK version: 2016.10.25-release
I just started having this problem today, mine is kind of a strange case though, it will play the songs perfectly if my screen is on, but the minute I turn the screen off it goes into a slower playback speed with a kind of reverby skipping (I think that's what everyone else is getting except constantly). Running on a HTC One M8 with Viper One OS. Anyone else having the issue only when your screen goes off? IT happens to any track I listen to, regardless of liked or reposted or whatever. Same issues with headphones or phone speaker, haven't had the chance to try bluetooth yet but I have the sneaking suspicion that it will be the same.
Userlevel 1
Hey there,

Can you please provide us with some example track URLs, we would like to try and test for this issue on our devices.

Thanks,
Jen

https://soundcloud.com/kris_cerro/terror/s-EauBf
This is one of the tracks that has the problem