Unable to change username - changes are not being saved

  • 9 June 2019
  • 1 reply

Hello, I am also trying to change my username.

The name I am trying is available but when I hit save and confirm the save again... nothing changes? And when I search the new username it is not found "something went wrong page".

Please can anyone help me to change my username?


1 reply

Userlevel 7
Badge +3
Hi there,

Hmm, are you referring to the username or the URL / permalink to your public profile? The reason I'm asking is that username's are not unique, so even if someone else has the same username, you can still choose to go by the same username. URLs, on the other hand, are unique. If changing this fails, chances are that the URL previously belonged to an account that was suspended due to spam / fake activity.

Please see here for more info about your username ("Display name") and URL:

If you require further assistance with this, please issue a ticket directly with the support team.

All the best