Question

UpLoad not working

  • 19 February 2018
  • 5 replies
  • 170 views

Hi , I have been trying to upload the same track all day and it seems to be stuck on 19 MB ive literally changed it to .mp3 .wav and so forth i would like to put music on this streaming service but it seams as there is a problem. I've even tried multiple computers and uploading from google drive please help.

5 replies

Hi , I have been trying to upload the same track all day and it seems to be stuck on 19 MB ive literally changed it to .mp3 .wav and so forth i would like to put music on this streaming service but it seams as there is a problem. I've even tried multiple computers and uploading from google drive please help.
Userlevel 7
Badge +3
Hi @madenatelrasol - you're currently over your upload limit (180 minutes), thus some of your tracks have become hidden. You can either delete some of your tracks (hidden tracks will be listed on the last page of your general tracks page) (https://soundcloud.com/you/tracks), or upgrade to Pro or Pro Unlimited for more upload quota. (https://soundcloud.com/pro)

Cheers
Mathis
Userlevel 7
Badge +3
@Hush - things are looking alright for you as far as the settings are concerned. If your issue persists, I'd try a different browser / use your browser in private / incognito mode to see if this helps.

Cheers
Mathis
@Hush - things are looking alright for you as far as the settings are concerned. If your issue persists, I'd try a different browser / use your browser in private / incognito mode to see if this helps.

Cheers
Mathis

Ive used both explorer and chrome neither work......
Userlevel 7
Badge +3
Hi Hush,

Hmm - just making sure - this is the account to which you're trying to upload yeah? https://soundcloud.com/user-626933046 If so, uploading should work. I don't see any attempts to upload (meaning no files have reached our servers yet, which is often an issue - the file arrives, but is not in a compatible format), thus the upload issue must occur at an earlier stage. This is a long shot, but have you tried to restart your router and computer?

Any chance you can test a different internet connection to upload, maybe at a friend's place or so? Please be sure to go through any of the upload troubleshooting advice we name on our Help Center: https://help.soundcloud.com/hc/en-us/articles/115003561208-Uploading-troubleshooting

Let us know how it went.

Cheers
Mathis

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