Question

Uploading a header picture!?!

  • 7 February 2017
  • 1 reply
  • 156 views

I have been trying SO MANY TIMES to upload my header image for my profile but no matter how much I try, the header doesn't finish saving. After I click "save" the whole page freezes and takes forever to finish saving. I let the website try to save it for a whole day and it still didn't work. It's a little hard to explain so the picture inserted underneath is what my screen looks like when it has this problem. I know it's not that important but it's a pet peeve and really bugs me out of my bananas! This is on a laptop btw, not a tablet or phone.


1 reply

Userlevel 7
Badge +3
Hi there,

Hmm - have you double checked the things outlined here: https://help.soundcloud.com/hc/en-us/articles/115003445367-My-image-won-t-upload- ?

If none of this helps, I'd move forward and apply further basic troubleshooting steps. To start fresh, could you clear your browser's cache and cookies (http://www.refreshyourcache.com/en/home/), close the browser window, and open a new one?

Next, please follow these steps:
  • If you've installed any plugins (AdBlock, Flashblock, Hola VPN, HTTPS everywhere, VLC Web plugin) on your browser, please disable them, as this may help. Plugins can often block SoundCloud from working properly. Additionally, please disable or allow for an exemption on any pop up blocker, firewall, or antivirus on your computer.
  • In the event that you are still experiencing difficulties, you may also want to try a different browser (Firefox, Chrome, etc.) to see if the issue continues. This way we can confirm whether or not this is a local issue on your browser.
I hope this helps, please let me know if not, we will be happy to investigate the matter further if needs be.

Best,
Mathis

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