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Uploading file is stuck on 'Preparing for transcoding' 24h !!!!!!!!!!!!

Jei Ghi
Userlevel 1
My account has been with problem 24 hours ago!!
I'm pro but I can't finish the upload because it's been in processing...
And I can't find a way to get support!!!!!!!!
My GOD !!!!!!!!!!!!!!!!!!!!!
jghinato@gmail.com
https://soundcloud.com/jeighi
icon

Best answer by yoroley 10 December 2018, 07:07

Icoste - san found the fix for this bug!!
"Settings> Analytics> say Yes!"

https://community.soundcloud.com/desktop-230066/my-home-page-has-been-blank-7424359

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24 replies

DukeSniper
Userlevel 1
It ain't related to your account. Major outage, no tracks are being processed right now. It's been going on for at least 15 hours now.
Jei Ghi
Userlevel 1
I dont know, because I try to upload in my other account , free, and its work ok!
But dont work on Pro account!!
God!!!
Son of Saigon
Yep, same here.
N
Also waiting for track processing, has been going on over night, still no progress...
R
Yep same shit here, just looking at an unplayable track on my account :):):)
Son of Saigon
My "Discover" page is broken as well. Completely empty.
E
Yep, same here. No one to contact except the community. It's getting very annoying! No official response from SoundCloud!
W
Userlevel 1
It seems browser related. I couldn't upload on Chrome (I am on a Mac) - but once I switched to Safari and tried again it worked. s
N
Wane of Summer wrote:

It seems browser related. I couldn't upload on Chrome (I am on a Mac) - but once I switched to Safari and tried again it worked. s



Doesn't seem to be working for me, still stuck in processing using safari on a mac.
L
SoundCloud support sucks dick.
F
Brave, Chrome, Safari...

On every browser the same sh**! I found out yesterday noon that it isn't working anymore.
W
Userlevel 1
Yeah, around the same time I noticed it. Was hoping switching browsers would work for most of you, but sadly no.
O
Jei Ghi wrote:

I dont know, because I try to upload in my other account , free, and its work ok!
But dont work on Pro account!!
God!!!


Yes same here! Strange..🤔
F
Is your start page also blank? I have another account that I manage where I can still upload files and the start page is working, so I guess some accounts are broken. And SC staff enjoys the weekend.
Jei Ghi
Userlevel 1
Only free accounts are working.
Pro accounts doesn't work!!!!!!!
Needs to be patiente with this staff...for God!!!!
F
I don't have a pro account.
Just now I figured out that it works with the newest firefox version on mac, the newest chrome and safari still don't work, but only with this one account, on the other it works just fine.
So it works now for me when using the newest firefox version, but cost me hours of trying and reading and the SC support still hasn't done anything or posted a update, this is really sad.
Y
I'm in the same trouble... on a free account.
My "Home" page
https://soundcloud.com/discover
has been blank and upload is not completed until now.
But the Profile page is still(?) working.

In my case, it was not fixed with switching browsers (tried with Safari, Chrome and Firefox on MacOS).
D
Funny why i paid for Pro unlimited but the free accounts are working and not mine. They got to come up with some kind of compensation that are suffering from this issue the past 48 hours
D
same problem here my homepage/discover page doesn't work and i've done everything that you can do to make sure it starts proccessing the tracks but nothing works. it is a free account i've posted this on multiple forms please help. it has been more than a day.

sorry for the bad english

https://soundcloud.com/user-888832322 this is the account
D
Es increíble que no haya nadie de SC que nos de una explicación, que son cuentas Pro de pago!, yo os propongo uninrnos todos los que estamos teniendo problemas y que nos compensen. ¿Que opináis?

It is incredible that there is no one from SC who gives us an explanation, that they are pro-payment accounts! I propose to join all of us who are having problems and who compensate us. What is your opinion?

https://soundcloud.com/dj-hok
D
it has been more than a day can we please get a way to fix this.
Y
Now, my track, which uploaded yesterday, has been processed... In order to check if the issue is fixed, I posted another track. but... the procedure page is still showing "We are processing your track for playback…" more than 10 minutes...
Y
Icoste - san found the fix for this bug!!
"Settings> Analytics> say Yes!"

https://community.soundcloud.com/desktop-230066/my-home-page-has-been-blank-7424359
DukeSniper
Userlevel 1
Or "blank out" the broken Google Analytics stuff: https://community.soundcloud.com/upload-manage-230060/workaround-for-stacked-processing-7424449