We sometimes see users getting in touch, explaining their newest and freshest tracks are stuck in processing. Yikes! This can have a number of issues. Here's what you can do to sort this out:
- Please make sure you've uploaded your track in a compatible audio format. Some formats get their way through the upload, however our encoder then fails to convert the track for streaming, at which point you would see the track as being "processing". We support AIFF, WAVE (WAV), FLAC, ALAC, OGG, MP2, MP3, AAC, AMR, and WMA files. The maximum file size is 5GB. Tracks that are over 6 hours and 45 minutes long will not be able to be transcoded by our system.
- Check our Status Blog to make sure that there are not any problems occurring around the transcoding process at this time.
- Delete the pending track from your SoundCloud profile and re-upload it.
If you've recorded the track directly in your browser, chances are that the flash plugin has crashed in the background Unfortunately, there is nothing we can do from our end to help recover this recording. For future reference, we recommend to use an audio recording- or editing software to make sure you can always come back to the recording project file. Once you're happy with your recording, you can export the track from the software into a compatible audio format, and upload the file from your browser.
We hope this helps.
Happy uploading everyone